Effective Date: [10-07-2025]
Carlisle Dental Care (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with our team, or receive dental care from our practice.
By using our services or accessing our website, you agree to the terms of this Privacy Policy. If you do not agree with the practices described here, please do not use our services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
When you contact us, schedule an appointment, or fill out forms, we may collect:
- Name
- Email address
- Phone number
- Mailing address
- Date of birth
- Insurance information
- Health history or dental concerns
b. Health Information (HIPAA-Protected)
As a dental care provider, we collect and store health-related information (Protected Health Information or PHI) to provide appropriate diagnosis and treatment. This includes:
- Medical and dental history
- Diagnosis and treatment records
- X-rays and imaging
- Lab results
- Insurance billing and claims information
All health-related information is protected under the Health Insurance Portability and Accountability Act (HIPAA).
c. Website Usage Information
We may collect non-personal data through cookies or analytics tools when you visit our website, such as:
- IP address
- Browser type
- Device type
- Pages viewed
- Time spent on site
- Referring URL
2. How We Use Your Information
We use the information we collect to:
- Provide dental care and manage your patient file
- Schedule appointments and send confirmations or reminders
- Respond to your inquiries
- Submit insurance claims on your behalf
- Improve website functionality and user experience
- Comply with legal, insurance, or regulatory requirements
We do not sell or rent your personal or health information to third parties.
3. Disclosure of Information
We may disclose your information only as necessary and in accordance with HIPAA and applicable U.S. laws:
- To dental specialists or labs involved in your treatment
- To insurance companies for billing and claims
- To third-party service providers (e.g., appointment software, hosting services) who assist in our operations
- When required by law, such as to comply with court orders, subpoenas, or public health reporting
- In emergency situations to protect your health or the safety of others
All third parties who handle your protected health information are required to sign Business Associate Agreements (BAAs) and maintain strict confidentiality.
4. Your Rights Under HIPAA
As a patient, you have the right to:
- Access and obtain copies of your dental records
- Request amendments to your records
- Receive a list of disclosures of your PHI
- Request confidential communication methods
- File a complaint if you believe your privacy rights have been violated
To exercise any of these rights, please contact us directly using the information below.
5. Data Security
We implement industry-standard safeguards to protect your personal and health information, including:
- Secure electronic health record (EHR) systems
- Encrypted data storage and communications
- Access control and staff training
- Secure website with SSL encryption
While we strive to protect your information, no system can guarantee absolute security. You share data with us at your own risk.
6. Cookies and Online Tracking
Our website may use cookies and similar technologies to enhance your browsing experience and collect usage data for analytics purposes. You can manage or disable cookies through your browser settings.
We do not currently respond to “Do Not Track” browser signals.
7. Third-Party Links
Our website may contain links to third-party sites (such as insurance providers, referral practices, or dental associations). We are not responsible for the privacy practices or content of those websites.
8. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13 through our website. All dental services for minors are provided with parental or legal guardian consent and involvement.
9. Updates to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy, your data, or your rights, please contact:
Carlisle Dental Care
850 Walnut Bottom Rd #303
Carlisle, PA 17013
Phone: (717) 243-5434
Email: info@carlisledentalcare.com
Website: http://carlisledentalcare.com
Your trust matters to us. At Carlisle Dental Care, we are dedicated to protecting your privacy and delivering care with integrity and transparency.